“Have trouble getting actual customers for usability testing because of the company's legacy systems, or vice versa ?”
“Don't have the money and time and experts to do usability testing?” or,
“The organisation thinks usability testing isn’t necessary.”
Prepare scenarios: Make sure the tasks are easy to read, understand and follow with clear instructions. For example:
Scenario: You are “admin” in xx company, your daily job…...
Task: Add “xx company details” and submit.
Create a prototype: This can be low-fidelity to interactive
Find a location: It’s best to test in the location that is specific to targeted demographics and environment who use the applications if possible
For e.g: If your app is about buying a coffee, you can arrange a testing in a coffee shop
Always get permission: make sure the venue's staff is aware of your plans.
Check to see if they meet the particular criteria (demographics) you're looking for.
For e.g: What is their level of technological knowledge? What devices do they use on a daily basis? How often do they use it?
Explain the intent of your usability testing:
Give specifics on the testing's purpose and how the results will be helpful in the future.
“We are not testing you. We are just testing the flow of the application. Your feedback will help us to improve our product.”
Inquire if the participant is okay with you filming and photographing them for observation purposes.
“Are you ok for us to take your picture and video while conducting a usability testing? If yes, Are you also OK if we use the assets for internal/ External use?”
Always apply “Think out loud” practice:
Understanding the process that goes on behind the user's eyes is a good idea.
“I will also ask you to think out loud practice, meaning just say what you are thinking, trying to accomplish and expect to happen throughout”
Observe their interaction, also ASK questions but don't lead
Observe their actions and responses, and if they seem stuck, inquire as to why they are stuck and what they expect to happen next. Don't give them the answer or tell them what you expect to happen. Instead, inquire of them.
“What happened, can you tell us what you are thinking?”
“In your opinion, What do you think should happen next?”
Capture insights and share:
There are various ways of capturing findings and share with the wider team including the stakeholders. You can either make a note or rate in the following order along with your notes:
1 - Completed without any problem
2 - some problems
3 - Not completed, some problem
Thank and incentivize participants:
Finally, thank the participants for their time and, if necessary, provide incentives.