A "Stop the World" event is when somebody on the Team identifies that the engagement is off-course for one reason or another. The FULL Team then works together to find a compromise that is acceptable to all and continues progress towards customer success. By the end of the "Stop the World" event, the team should:

• All be in agreement with the proposed compromise

• Identify actions or changes and owners

• Maintain good Psychological Safety among the Team

• There is an aspect of the engagement that is found to be missing. A key output or outcome that supports customer success.

• A practice or an outcome needs to change based on new customer information. This change is one that would fundamentally change an output or outcome previously agreed to.

• The delivery team skillset changes for any reason that would affect customer success.

• Priority with the customer fundamentally changes the previously agreed direction of the delivery team.

• An previously agreed to input to a practice is not met or will not be met.

Who do you need?

• Facilitator
• Entire Team Involved

Suggested Time

• Until Consensus is reached

Difficulty

• Facilitator: Difficult
• Participants: Moderate

Facilitation Materials Needed

• Comfortable setting to hold a conversation among just team members
• Additional needs determined by the team to hold the conversation

How does it fit?

• Typically done in the Culture and Collaboration area of the Foundation of the Open Practice Library