A "Stop the World" event is when somebody on the Team identifies that the engagement is off-course for one reason or another. The FULL Team then works together to find a compromise that is acceptable to all and continues progress towards customer success. By the end of the "Stop the World" event, the team should:
All be in agreement with the proposed compromise
Identify actions or changes and owners
Maintain good Psychological Safety among the Team
There is an aspect of the engagement that is found to be missing. A key output or outcome that supports customer success.
A practice or an outcome needs to change based on new customer information. This change is one that would fundamentally change an output or outcome previously agreed to.
The delivery team skillset changes for any reason that would affect customer success.
Priority with the customer fundamentally changes the previously agreed direction of the delivery team.
An previously agreed to input to a practice is not met or will not be met.
Check out these great links which can help you dive a little deeper into running the Stop the World Event practice with your team, customers or stakeholders.