We talk a lot about organisational culture, team cultures, and "good" or "bad" cultures. And we also talk a lot about "culture change". But changing something is hard if you don't know whether you're having any effect, and can't describe the thing you're changing. Ron Westrum in his paper "A typology of organisational cultures" (2004) described three foundational cultural "typologies" that the majority of organisations could be aligned to:
Pathological (power-oriented): These organisations are characterised by low cooperation across groups and a culture of blame. Information is often withheld for personal gain.
Bureaucratic (rule-oriented): Bureaucratic cultures are preoccupied with rules and positions, and responsibilities are compartmentalised by the department, with little concern for the overall mission of the organisation.
Generative (performance-oriented): The hallmarks of a generative organisation are good information flow, high cooperation and trust, collaboration ("bridging") between teams, and conscious inquiry.
You can see a break down of the characteristics of the each culture in this table:
| Pathological | Bureaucratic | Generative | | ----------------------------- | ------------------------- | -------------------------- | | Power oriented | Rule oriented | Performance oriented | | Low cooperation | Modest cooperation | High cooperation | | Messengers “shot” | Messengers neglected | Messengers trained | | Responsibilities shirked | Narrow responsibilities | Risks are shared | | Bridging discouraged | Bridging tolerated | Bridging encouraged | | Failure leads to scapegoating | Failure leads to justice | Failure leads to inquiry | | Novelty crushed | Novelty leads to problems | Novelty implemented |
Whilst this is certainly an over-simplification of an ambiguous and constantly changing concept of "culture", it's a really useful model to help understand current state, direction of travel, and identify areas of improvement.
Ron Westrum describes a culture of "safety" in Generative organisations, and it's easy to see how psychological safety is both increased in, and fundamental to, Generative cultures. Amy Edmondson, in 2008, described "Learning Organisations" in her paper "Is yours a learning organization?" and similarly suggested an assessment framework to measure how well an company learns and how adeptly it refines its strategies and processes.
You can see in the table above how "generative" cultures are closely aligned to what we would describe as psychologically safe cultures, where mistakes are shared, ideas discussed and concerns raised without fear. This article describes in more depth the relationship between Westrum's Typologies and psychological safety.
In 2015, Jez Humble, Joanne Molesky, and Barry O'Reilly wrote the book "Lean Enterprise: How High Performance Organizations Innovate at Scale", which highlighted how critical culture is to performance, and highlighted Westrum's Typology model. “Instead of creating controls to compensate for pathological cultures, the solution is to create a culture in which people take responsibility for the consequences of their actions”
The 2016 state of DevOps Report also showed that Generative, performance-oriented cultures improve software delivery performance, alongside market share, productivity and profitability.
Westrum's Typologies subsequently appeared in Nicole Forsgren's book "Accelerate" in 2018, where she was able to show that generative cultures were associated with improved software delivery performance (the four Accelerate Metrics) and other organisational capabilities for learning.
Measuring organisational culture through Westrum's Organisational Typologies is conducted via surveys utilising the below questions and scoring agreement via a "Likert" scale, as shown.
You can use 5- point Likert scale to measure agreement with these statements. A 5-point scale would be thus: (1) Strongly disagree; (2) Disagree; (3) Neither agree nor disagree; (4) Agree; (5) Strongly agree.
Using 7 points would provide greater granularity, but impacts usability and accessibility.
Add up and average these scores for your summative Westrum's Typology score. Close to zero suggests your culture is towards "Pathological", 2-3 suggests Bureaucratic, and 4-5 suggests a Generative culture:
| Pathological - | Bureaucratic - | Generative | | ------------------ | ------------------ | -------------- | | 0-1 | 2-3 | 4-5 |
The individual line scores suggest areas for improvement. For example, if your score for statement 4 is particularly low, investigate and employ practices to improve collaboration between different functional teams, ask teams what challenges they face in communication and collaboration, and facilitate informal gatherings or events where people in different teams can get to know each other.
Points of note:
Try to keep this survey anonymous. Honest answers are of utmost importance.
Resist the temptation to measure too frequently. Once per quarter or every six months is appropriate.
Avoid setting score improvement as a goal - be conscious that GoodHart's Law means that when a measure becomes a target, it ceases to become a good measure.
If you have a large enough organisation, or enough data over time, you could try applying data science practices to identify outliers in the data that can indicate particular areas of concern, for particular teams, or disruptive events that correlate with a dip in scores.
Check out these great links which can help you dive a little deeper into running the Westrums Cultural Typology Assessment practice with your team, customers or stakeholders.